T&C's
...the formal stuff!
Conditions of use and sale
1. Your Account
If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password, and should take all necessary steps to ensure that the password is kept confidential and secure. Inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us when registering or providing payment, are correct and complete, ie your name, telephone number, billing address and e-mail, and inform us immediately of any changes to this information. We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. Orders are subject to acceptance and availability. 2. Privacy
Please review our Privacy Policy, which also governs your visit to our Website, to understand our practices. 3. Access to our Website
We will do our utmost to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet this cannot be guaranteed. Also, your access to the Website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. 4. Licence for Website access
We grant you a limited licence to access and make personal use of this Website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent. This licence does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose unless by prior arrangement from one of the company Directors, with written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of this Website without express written consent from one of the company Directors. 5. Your conduct
You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only. 6. Copyright and database rights
All content included on the Website is our property, our affiliates or content suppliers, and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this Website is our exclusive property and is protected by United Kingdom and international copyright and database right laws. Conditions relating to the sale of products
This section deals with conditions relating to the sale of products to you:
7. Our contract
When you place an order to purchase a product, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we send email confirmation to you that we have dispatched that product to you. That acceptance will be complete at the time we send a dispatch confirmation email to you. Any products on the same order, which we have not confirmed in a dispatch confirmation email to have been dispatched, do not form part of that contract. 8. Returns
Please review our Returns Policy, which applies to products purchased from us. You are entitled to a statutory cooling-off period of 7 business days. Details of this statutory right and an explanation of how to exercise it are provided to you in the Returns Policy. 9. Pricing and availability
Please note that dispatch estimates are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable. Despite our best efforts, a small number of products in our catalogue may be mispriced; we verify prices as part of our dispatch procedures. If a correct price is lower than our stated price, we charge the lower amount and send you the product. If a correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation and the reason why. 10. Customs
Your privacy is important to us and we know that you care about how information about your order is used and shared, we would therefore like our international customers to be made aware that cross-border deliveries are subject to opening and examination by customs authorities. We may also provide certain order, delivery and product information to our international carriers, which may be used to assist customs clearance and comply with local laws. Orders delivered outside the EU attract Customs & local taxes, these are your responsibility and you may be asked to pay this charge before you can take delivery of your package; cost dependent on country of delivery. Conditions relating to both your use of our Website and sales to You:
11. Children
We do not sell products for purchase by children, although we may sell children's products for purchase by adults. 12. Electronic communications
When you visit our Website or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 13. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights. 14. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. 15. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, by purchasing of merchandise through Frocked.co.uk, to submit to the non-exclusive jurisdiction of the English and Welsh courts.